Top-Liner - Case V8.51.0, Coming November 2026

For the Case V8.51.0 Release, targeted for November 20th, we have the following updates.

• Inspection Photos | Photos taken during an inspection now appear in the PDF itself, so customers can see a defect without having to look through the case attachments.
• Unsubscribe Option for Email Notifications | An Unsubscribe link appears near the sender’s name at the top of Case emails.

Coming Soon (Post v8.51.0)

• TICO Warranty Part Pricing | Enhancements to automatically retrieve part pricing from TICO's parts system at the line-item level for Warranty operations. 

Case v8.51.0

Inspection Photos 

The inspection form your customers see has a new design. Photos taken during an inspection now appear in the PDF itself, so customers can see a defect without having to look through the case attachments.

What’s new

• Photos in the PDF. Photos taken during an inspection now appear in a new Photo Attachments section at the end of the form. They’re grouped by inspection item and location, and each photo has a number.
• Photo references in the table. Any row with a photo shows a numbered tag (for example, 001 or 002) under its Notes. Customers can use that number to find the matching photo at the end of the form.
• Cleaner header. The inspection name, and Performed By when the inspection was assigned to a technician, now sit in a header band above the table.
• Legend at the top. The status legend (Performed / Outcome Failed / Not Yet Done) now appears at the top of the form instead of the bottom.
• Updated column layout. Columns have been reordered and resized so locations and notes are easier to read.

Good to know

• Internal photos stay internal. Inspection photos are shown to customers by default. If you change a photo’s visibility to Internal, it won’t appear in the PDF.
• Inspections without photos look the same as before, just without the Photo Attachments section.
• Edited photo descriptions. If you change a photo’s description so it no longer matches an inspection item, that photo is left out of the PDF. It stays in Case Attachments.
• The same form everywhere. Fleets see the same updated PDF on the Fleet Inspections tab, and in Quick Approve and Share with Customer emails.
• How you take photos hasn’t changed. You capture photos during an inspection the same way you do today.

Unsubscribe Option for Email Notifications

Some email providers, including Yahoo and Gmail, now require senders to offer a one-click unsubscribe option. Emails without one may be filtered or blocked. To help make sure Case emails reach your inbox, Case notification emails (such as case note emails) now support this standard unsubscribe option.

What you’ll see
In email apps that support it, like Gmail and Yahoo Mail, an Unsubscribe link appears near the sender’s name at the top of Case emails. The email content itself has not changed.

If a Case user unsubscribes

• All Email checkboxes on the Notifications tab of their Profile page are turned off, for every Case notification type. Text (SMS) settings are not changed.
• When you choose note recipients in Case, that user will show as having Email notifications turned off.
• To start receiving emails again, go to Profile > Notifications and check Email for the notifications you want.

If a contact unsubscribes (Local Customer Contacts or Case Contacts)

• Email is turned off only on the contact record that received the email. If the same person has other contact records, those aren’t changed.
• Contacts can’t turn email back on themselves. To turn it back on, a dealer user can open the contact’s Edit Contact screen and check Email.

Account and security emails are not affected
Password set/reset, new user and account change emails won’t have an unsubscribe option. They will still be sent to users who have unsubscribed from Case-Pricing notifications.

Coming Soon (Post v8.51.0)

TICO Warranty Parts Pricing

For warranty operations on cases at providers in the TICO service network, Decisiv automatically retrieves part pricing from TICO's parts system at the line-item level. This ensures warranty estimates reflect the most favorable pricing available without requiring manual lookup or comparison.

This behavior applies exclusively to warranty operations at providers in the TICO service network. Non-warranty operations and non-TICO locations continue to use existing DMS pricing behavior.

Pricing is fetched automatically once a location's TICO customer ID is configured. Locations are set up during onboarding as either P00001 (National Account In-House Warranty) or P00002 (TICO Dealer or Support Center).

Tico Warranty Parts Pricing