Top-Liner - Case V8.45.0, Coming August 2026

For the Case V8.45.0 Release, targeted for August 27th, we're planning the following announcements.

• Service Performance Intelligence Analytics (SPI) | Service Performance Intelligence gives service providers a clear, data-driven view of what’s happening across their dealer groups and identify opportunities to grow service business with existing customers, and target prospective fleets within an Area of Service.

Coming Soon:

• Tico Warranty Part Pricing | Enhancements to automatically retrieve part pricing from TICO's parts system at the line-item level for Warranty operations. 

Case V8.45.0 (Targeted for August 27th, 2026):

Service Performance Intelligence (SPI)

Service Performance Intelligence (SPI) delivers data-driven insights into your service performance, competitive positioning, and revenue growth opportunities. Designed for Executive Management and Service Leadership, SPI provides a high-level view of how effectively your shops are delivering service — and the intelligence to act on what you find. Reports are concise by design, so you can move quickly and confidently on the data that matters most.

With SPI, your management team gets a direct measure of how efficiently you’re serving key fleet customers, along with a clear, quantified view of your performance compared to other dealers. Identify opportunities to grow service business with existing customers, spot where competitors are gaining ground, and target prospective fleets within your Area of Service.

Click here to learn more

Coming Soon

Tico Warranty Parts Pricing

For warranty operations on cases at providers in the TICO service network, Decisiv automatically retrieves part pricing from TICO's parts system at the line-item level. This ensures warranty estimates reflect the most favorable pricing available without requiring manual lookup or comparison.

This behavior applies exclusively to warranty operations at providers in the TICO service network. Non-warranty operations and non-TICO locations continue to use existing DMS pricing behavior.

Pricing is fetched automatically once a location's TICO customer ID is configured. Locations are set up during onboarding as either P00001 (National Account In House Warranty) or P00002 (TICO Dealer or Support Center).

Tico Warranty Parts Pricing