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  1. TICO Edge
  2. Help for Case Provider
  3. Cases

Cases

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  • Print Case Information
  • Assign a Case to Another User
  • Close a Case
  • Start Watching a Case
  • Link a Case to Another Case
  • Upload Attachments to a Case
  • Send and Receive Case Notes
  • Update Case to Asset Ready
  • Update Case to Asset In Service
  • View Case Status Information
  • Adjust Case-Level Charges
  • Add Operations and Parts to a Case
  • Enter Case Breakdown Information
  • Enter Asset Information for a Case
  • Enter Customer Information for a Case
  • Enter Case Information
  • Check In a Case
  • Create a Case
  • Respond to a Service Request
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