View Cases by ETR

f the service location for a case provides an Estimated Time of Repair for your case, you can use the ETR column on the Cases screen to filter and better manage your cases.

To add it to your screen, click the gear icon in the top-left of the list. You'll see a list of possible columns. Check ETR, then click Save Changes.

To move the column left or right in the list, click the gear icon, then click and drag the column to the spot you want with the first column appearing in the far left of the screen, then click Save Changes.

Once added, you can click the funnel icon on the ETR column to filter your list by one or more of your depots.

When requesting service, it's best practice to request the service location provide the ETR when approving the request.