Help for Case Fleet

Getting Started

• Set Up Your User Profile
• Accessing the Platform for the First Time

Cases

• Open Cases/Pending Service Requests - Fleets
• Cases Filters
• View Case Information (VMRS)
• Send and Receive Fleet Notes
• Configure Your Fleet Case View
• Upload Attachments to a Case

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Estimates

• View Estimate PDFs
• Respond to an Estimate Approval Request

Notifications

• Reply to Email Notifications
• View Notification Messages

Common Questions

• How do I update my Fleet User Profile?
• How do I Change My Password?
• Where are my Fleet Email Notifications?
• What's that blue button in the bottom left?
• How do I Contact Support as a Fleet Customer?

Admin Actions

• Recommended Operations
• Manage Maintenance Schedules
• Manage Depots
• Manage Assets
• Upload Assets
• Manage Users and Permissions

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